Refund policy

Returns & Refunds

RETURNS & REFUNDS POLICY
Last Updated: November 6, 2026

We want you to love your order. If something isn’t right, here’s how we can help.

1. Return Window
You may request a return within 7 days of delivery.

2. Eligibility
To be eligible, items must be unworn, unwashed, and in their original condition with tags attached. For hygiene reasons, bodysuits, swimwear, and intimates can only be returned if they arrive defective or incorrect. Free gifts do not need to be returned and cannot be refunded.

3. How to Start a Return
Email support@walksiders.com with your order number and the items you want to return. Our team will reply within 2 business days with return instructions and the return address. Please do not send items without contacting us first, since packages sent to any other address cannot be processed.

4. Return Shipping Costs
If the item arrived defective, damaged, or different from what you ordered, we cover the return or send a replacement at no cost. For other returns (such as change of mind or fit), return shipping is paid by the customer.

5. Damaged, Defective, or Wrong Items
Contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will offer a replacement or a full refund, and in some cases may not require you to send the item back.

6. Exchanges
Size exchanges are available, subject to stock. Contact support to request one.

7. Refunds
Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank may take additional time to post the credit. If you purchased with a multi-buy discount, the refund reflects the discounted price paid for the returned items.

8. Order Cancellations
You can cancel an order free of charge before it ships. Email us as soon as possible. Once shipped, the order follows this Returns & Refunds Policy.

9. Non-Delivery
If your order does not arrive within our Delivery Guarantee period, you are entitled to a full refund. See our Shipping & Delivery Policy.

10. Contact
support@walksiders.com
Monday – Friday, 9 AM – 5 PM (EST)